Karel Miller, Customer Care Manager
Karel has kept everything running smoothly since she joined CoffeeTec in 2018. From customer service, to processing orders, listing equipment, and more, she’s the backbone of our brand. Before joining us, Karel was in restaurant management, meaning she certainly knows how to keep many plates spinning at once - a handy skill to have for keeping the CoffeeTec team in line!
Her hands-on knowledge with Coffee Roastery Equipment is extensive as she spends countless hours on calls fulfilling our customer's needs.
Karel’s passion is her family. She has three adorable grandchildren, likes to indulge in “retail therapy,” and loves working on home projects.
Glen Mercurio, Digital Content Creator
Glen is the behind-the-scenes storyteller for CoffeeTec’s used coffee equipment marketplace. Every listing you see? That’s him - turning specs, photos, and seller notes into clean, cohesive, and compelling ads that help buyers find the perfect match.
As the first point of contact for our sellers, Glen gathers the raw details, ask the right questions, and bring each machine’s story to life. Whether it’s a well-loved roaster or a grinder with miles to go, he makes sure it gets the spotlight it deserves.
Working remotely from just north of Sandpoint, Idaho (coffee in hand, of course), he brings a creative eye, attention to detail, and a passion for clarity to every listing he creates. Got a machine to sell? He's your guy, and loves hearing your Coffee Story...
Austin Kern, eCommerce Lead
Austin Kern recently joined CoffeeTec after years of enjoying the coffee industry as a bystander, one cup of coffee at a time.
Currently, he uses either a Breville Barista Pro or an Aeropress Go as his go-to coffee maker in the morning.
Austin also brings a decade of experience in eCommerce, content creation, Digital & SEO marketing, as well as extensive experience in operations, account management, and client retention, to the team.
Adil Mahmud Choudhury & Monday Digital
Monday Digital, led by Adil Mahmud Choudhury is an imperative part of the team here at CoffeeTec. Their technical expertise and eCommerce knowledge help our visitors have the best experience possible.